Accolades

My wife and I planned to build our dream home for almost 10 years. We met with four or five “high end” builders over several years but never found the right fit until we met the owners of Monogram Homes. We were immediately comfortable with Tony and Chip as they treated us almost like family. Our experience dealing with Monogram while building our home was amazingly hassle-free. We ended up with a beautiful home that has impressed friends and relatives from all over the country. Perhaps best of all, the folks at Monogram are well known for their tremendous follow-up in making sure everything continues to function properly with your home. We love our home and have recommended Monogram over and over again during the past seven years since our home was finished. Choose Monogram and you won’t be sorry.

Well, let me just stay – I am ecstatic about my kitchen! I feel like it got an extreme home make-over! The beautiful new appliances compliment our luxurious new granite countertops perfectly. I love the ways it looks, feels, cleans – you name it! The look of the granite and the stainless is so much more warm and aesthetically pleasing, as well as being more user-friendly. I think our new sink, which Jess very WISELY suggested, is my absolute favorite new addition. Adds a very modern flare – plus it’s big enough to bathe my kids in!! (ha, ha!) Our neighbors all have “kitchen-envy” now!

And, you know it’s all good when you go away for 5 days and want to come home because you MISS YOUR KITCHEN!! WELL worth the investment – and adds value and beauty to our home. Thank you so much for taking care of us – to Jess for her prompt communication, and to Chip and Ribby for coordinating everything, and putting long hours in to enable to job to be done efficiently with the least amount of disruption for us. Overall, I honestly would recommend Monogram Homes to anyone.

We were so impressed with the quality of Monogram’s work when we built our original home back in 2000, that when it came time to choose someone to handle our 3 story renovation we immediately called Monogram.

Probably our biggest fear before starting construction was, that the finished product would look like an addition. This couldn’t be further from the truth! Monogram did a fabulous job of seamlessly combining the old with the new. We absolutely love our 1500 square feet of new living space, including home theater, in addition to our newly refinished basement with games room, bar and exercise area.

Anyone who has been through a renovation knows how unpleasant the process can be. Not just the constant dust and relentless noise, but the loss of certain areas of your home. Monogram bent over backwards to make the experience as painless as possible. They were careful not to inconvenience us any more than was necessary, and made sure their subs respected our family’s privacy and cleaned up their mess at the end of each day. Any issues that arose during construction were dealt with professionally and resolved to our satisfaction in a timely manner.

Another reason for choosing Monogram Custom Homes for our home renovation is, they were able to offer us more value for our money than their competitors. Tony Caciolo is a recognized dealer for several appliance, electronic and other such manufacturers. This allows him to purchase products at cost, ranging from home theater components, Plasma TV’s, fridges and ovens to granite countertops. A savings he then passes on to his customers. Tony is also very knowledgeable when it comes to the latest in home theater design. He has the expertise necessary to handle the building of such a room from design to installation, all, at no extra charge.

We have and will continue to recommend Monogram Custom Homes to all our friends. You won’t be disappointed!

“After much deliberation, my wife and I embarked upon our very first home building experience with Monogram Custom Homes. The home building process can be intimidating. There are literally hundreds of decisions to make, many of which have implications on the next hundred decisions. From permitting and inspections, to management and coordination of the various trades needed to construct a home from the ground up, to ensuring that the final product meets a superior standard, Monogram made it all seem easy.

Monogram removed the fear and confusion and led our home building process with confidence, competence, and integrity. What could have easily been a stressful, burdensome process became an enjoyable, rewarding experience . . . one we are contemplating doing again! I would highly recommend Monogram to anyone considering building a new home, adding an addition, completing a renovation, or finishing a basement.”

Tony,

My wife Debbie and I are grateful to you and Gary for helping us complete our home in Trexler Estates. We know it was difficult to come in and pick up where someone left off. You and Gary got involved when we needed a friend to wrap their arms around a project in need of help. It seemed as if no one wanted to get involved. We are eternally grateful for you being involved for no other reason than “we needed help”. When things are easy and profitable lots of folks want to be involved. Difficult jobs with no significant margin-short list of takers. Thanks for taking this on. True measure of a friend.

We were so pleased with the construction of our home and the service we received, when the time came build a new office, there was no other choice than Monogram. Again a beautiful job! Their attention to detail and follow up are second to none.

Hi Tony

I just wanted to say the house now that it is coming together is more wonderful than we imagined. It’s a great place to entertain and people rave about how unique and cozy it is.

The kitchen turned out just the way I wanted it to. We love living in it and entertaining guests as well. It’s great for both small and large amounts of people. My one friend felt like she was in an Italian restaurant.

I love it!

We’ll get together soon!

The article in the Sunday paper about your home was impressive. It has been a pleasure to be affiliated with Monogram. You and your entire team put excitement and fun into all of your home designs!

IEveryone at Monogram has been outstanding to work with.

Monogram’s dedication to customer service continues well beyond what is normally expected.

Once again, more than 2 years after completion of our house, the high quality and service of your company continues to show. You have taken care of any questions or concerns that we have had.

We have been amazed at the lack of commitment to the customer of so many other companies and businesses. Clearly, Monogram Homes is an exception to this. My family and others have been impressed by the quality of your workers and the continued service that you provide. Even most subcontractors state that of all the builders in the Lehigh valley, they would choose you as their builder!

We appreciate that you stand behind everything that is linked to your company in any way. We will continue to enthusiastically refer people to you, and hold you in the highest professional regard. Please do not hesitate in asking us to speak to anyone who is considering building with you.

This Friday, November 3rd, we took final delivery of our home in Ashton Woods. We are absolutely thrilled with the home.

However, the reason I am writing is to compliment your entire staff at Monogram and all of the sub contractors who worked on this home. You certainly worked as a team to deliver a very high quality home to us. The attention to detail and fine workmanship was really amazing. No one was ever late for an appointment, and we never had a disagreement. The materials were always of the highest quality, and everyone was working towards a “perfect” job. Your entire organization worked hard to meet or exceed our every expectation. Your promise to work together in an atmosphere of trust and honesty was certainly fulfilled. So many people complain about how difficult and trying it can be to build a new home. Our experience was 100% enjoyable, and even fun. It is too bad that all builders do no exhibit the thoroughness and professionalism of you and your staff.

We want extend special thanks to Jessica and Gary, with home we had almost daily contact. They were terrific to work with.

Kath and I have lived in 17 different places over the past 26 years. This was, by far, the best experience of moving into a new home that we have ever had.

Dear Tony,

We love our home!!! We appreciate the fact that it’s well and what a wonderful floor plan – especially the kitchen. I can tell that you know that the kitchen is really the heart of the home. We visited many other models before we choose to build with Monogram and in most of them the kitchen seemed to be an afterthought.

All the people that worked directly for Monogram were always accommodating and helpful to us in solving any problems that arose. Of course Jane and Jessica were our life lines – – they are the best!!!! The suppliers you sent us to for stucco, stone, fixture, etc. were always polite and helpful. Gary and Robi have always treated us with courtesy and respect. Rich and Robert are masters at their work.

We are so pleased that when the year was up you made arrangements to come back and do any necessary touchups. We had talked to other people who built with someone else and they said “good luck” when we told them that after a year you come back. Our accountant [who built with someone else – of course] was promised the same thing and it’s been 3 years and a zillion phone calls and no one has done a thing.

We are so thankful that when we requested Rich Fritz as the one to come back to do the touch up work – Monogram complied with our request. He does a meticulous job and is respectful of our home, which is very important to us. Rich was able to take care of anything that need to be fixed and when he was finished everything was perfect – you would never know that there was any problem at all. My husband calls Rich “the miracle worker”. We know when Rich does something it is done correctly and without all the mess that is usually associated with fix ups.

Again, we really feel lucky that Rich did our work. We didn’t trust it to anyone else. Just the fact we knew it would be him gave us peace of mind and that’s worth a lot.

Building a new home can be very stressful especially when it involves moving your family. One of the things that made the Monogram experience so good was that they were very customer focused and resolved any issues that came up throughout the building process. They made sure everything was done right. Many builders will say the are customer focused but Monogram demonstrated what true customer focus is about. The end results is we now have a beautiful house that our family loves Thank you for you excellent quality, customer service and our beautiful house.

Chip was here today on crutches with a knee the size of a grapefruit one day after surgery. Your dad played foosball with my 4yo son. Dale was here at 9:00pm with his wife doing finishing touches. You guys are awesome! Thanks a million plus.